Refund policy

Here is the updated return and exchange policy incorporating the specific conditions for western and formal wear, processing timelines, and exchange details.

Return & Refund Policy

At Razo's Western & Formal Wear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you process a return or exchange seamlessly.

Return & Exchange Eligibility

Timeframe: Items must be returned within 30 days of the delivery date.
Item Condition: Returned products must be in perfect, original condition—exactly as they were shipped. No signs of usage, wear, or damage should be present.
Boot Soles: Boots must be tried on carpeted surfaces. Returns with scuffed or scratched leather soles will not be accepted.
Tags & Description: The original tags must remain attached and match the product description.
Formal Wear & Final Sale: Custom-tailored items, altered suits, and clearance merchandise are considered Final Sale and are not eligible for return or exchange.

Shipping & Return Labels

Prepaid Shipping: Razo's Western & Formal Wear covers all return shipping costs.
Return Labels: Every order includes a prepaid FedEx return shipping label in the package. If your package is missing a label, please reach out to customer service, and we will provide one for you immediately.
Shipping Carrier: All returns and exchanges must be shipped back via FedEx.

Refunds & Store Credit

Inspection Window: Please allow 2–3 business days after your package arrives at our Pasadena store for our team to inspect the item and process your return.
Resolution Options: You may choose either a full refund to your original payment method or store credit.
Processing Time: Once approved, refunds typically take 5–7 business days to post to your bank or account.

Exchanges

The Process: Exchanges follow the exact same policy and conditions as returns. Simply send your original item back using the provided FedEx label and indicate the item or size you need.
Price Differences: If your requested exchange item costs more, we will invoice you for the difference. If it costs less, the balance will be refunded to your original payment method or issued as store credit.
Inventory Availability: Exchange items are processed and shipped only after your original item is received and inspected.

Need Help?

For questions, missing return labels, or assistance with an order, please contact our team: