Shipping policy

Shipping Policy

Order Processing Times

All orders are processed and packed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing time is separate from the shipping time calculated at checkout.

Shipping Rates, Carriers & Delivery Estimates

We partner with top carriers, including UPS, FedEx, and other delivery services depending on the product and manufacturer, to ensure secure and reliable delivery for all our western and formal wear.

Shipping charges for your order will be calculated and displayed at checkout based on the weight of the items and the destination. Shipping costs may or may not be waived depending on active promotions and store discounts applied at checkout.

Returns & Exchanges

While your original order may be delivered by various carriers, please note that all returns and exchanges will be processed exclusively with FedEx.

In-Store Pickup

You can skip the shipping fees with free local pickup at our Pasadena store. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. Please have your order confirmation email and a valid photo ID ready when you arrive.

Tracking Your Order

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available in the carrier's system.

P.O. Boxes & APO/FPO Addresses

Because we ship heavy and high-value items like boots and formal wear, some carriers cannot deliver to P.O. Boxes. Please provide a physical street address at checkout to ensure smooth delivery.

Damaged or Lost Packages

We take pride in packaging our hats, boots, and formal wear carefully. However, if your order arrives damaged, please save all packaging materials and damaged goods, and contact us within 48 hours of delivery. If your package is marked as delivered but is missing, please contact us so we can assist you in filing a claim with the respective delivery carrier.

Contact Us

If you have any further questions about shipping or need to change an address on a recent order, please reach out to us immediately: